fb77's Privacy Policy
This policy clearly explains how your personal information is collected on the fb77 platform, what it is used for, and how securely it is kept. Please read it carefully before opening an account and before using our services.
1. Introduction and Applicability
1 Introduction
fb77 is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy sets out what personal information fb77 collects from its users, where and how that information is stored, and in what circumstances it may be shared with third parties.
This policy applies to the https://fb77casino.cam website, the fb77 mobile application, and all fb77-related digital services. By using our services you are giving your clear consent to the terms of this policy.
For more details about the general rules for using fb77's services, please read our Terms and Conditions, which cover user rights and responsibilities in full.
2. What Information We Collect
2.1 Information Provided at Registration
When opening an account on fb77 you are required to provide some basic information. This includes:
- Full name (as on your national ID card)
- Date of birth (to confirm age eligibility for the service — for users 21+)
- Active mobile number (for OTP verification)
- Email address (for account communications)
- Preferred username and password
2.2 Financial Transaction Information
When processing deposits and withdrawals we collect payment-related information. fb77 processes transactions only through bKash, Nagad, and Rocket. The date, amount, and mobile number of every transaction made through these services are stored securely in our system.
fb77 does not directly collect or store any payment card details, bank account numbers, or other financial credentials.
2.3 Automatically Collected Information
Some information is collected automatically while you use the fb77 platform:
- IP address and device identifier
- Browser type and operating system
- Pages visited, session duration, and login/logout times
- Gaming history, bet amounts, and results
- Information from cookies and similar tracking technologies
This information is used to ensure platform security, detect fraudulent activity, and improve your experience.
3. Purpose of Information Use
3.1 Service Operation and Identity Verification
The primary use of the information you provide is to create, manage, and secure your fb77 account. This information is essential for verifying the ownership and identity of each account and for processing financial transactions.
In addition, your date of birth and ID information are used in the age verification process to ensure that users under 21 cannot access fb77's gaming and betting services.
3.2 Customer Support and Communication
fb77's 24/7 live chat and email support team provides assistance in Bengali and English. Using your contact information, we resolve your issues, send important account-related notifications, and collect your feedback to improve the quality of our services.
Your consent will be obtained before sending information about bonus offers, promotions, or new games. You can change your communication preferences at any time in your account settings.
3.3 Security and Responsible Gaming
By monitoring your gaming behaviour and transaction patterns, fb77 detects unusual activity and potential fraud. At the same time, this information is used to support users if signs of excessive gaming appear.
For fb77's guidelines and tools on responsible gaming, please visit our Responsible Gaming page for full details.
4. Information Sharing and Disclosure
4.1 Sharing Information with Third Parties
fb77 does not sell your personal information to third parties for commercial purposes. However, information may be shared in certain defined cases required for service operation:
- Payment service providers: bKash, Nagad, and Rocket receive the minimum information necessary to verify and process transactions.
- Game software providers: Providers such as Evolution, Pragmatic Play Live, PG Soft, and JILI may receive certain information to manage game sessions.
- Technology service partners: Companies contracted for server hosting, SSL security, and fraud prevention services.
- Legal obligations: Required information may be provided upon receipt of a valid directive from a legal authority.
Outside the above cases, fb77 does not share your personal information with third parties.
4.2 International Data Transfers
fb77's servers and data processing infrastructure may be located in various countries. Regardless of where data is stored or processed, the security standards described in this privacy policy are maintained.
Data secured with SSL encryption
All fb77 transactions and personal data are encrypted via SSL — your information is always secure.
5. Data Security Measures
5.1 Technical Security
fb77 uses industry-standard security technology to keep your information safe. This includes SSL/TLS encryption, which protects all data exchanged between the website and the server. Account passwords are stored in encrypted form and no fb77 staff member can view your password.
Two-step verification (OTP), automatic log-out, and unusual login detection are also in place.
5.2 Administrative Security
Among fb77's internal staff, only authorised individuals can access user data. Data access is logged and audited regularly. Staff are bound by confidentiality agreements and receive regular training.
5.3 Data Retention Period
Data is retained while the account is active and, after account closure, for as long as required to fulfil legal obligations. Financial transaction records are generally kept for an extended period, as they may be needed for dispute resolution and security verification.
6. Your Data Rights
6.1 Right to View and Correct Information
You can view your stored personal information at any time by logging into your fb77 account. If there is an error in your name, mobile number, or email, you can submit a correction request through the customer support team.
6.2 Account Closure and Data Deletion Requests
You can request account closure through fb77's live chat or email. After account closure, you may also request that your personal data be deleted. However, some data may need to be retained for a specified period due to legal obligations.
6.3 Right to Opt Out of Marketing Communications
If you do not want to receive fb77 promotional messages or offers, you can turn off this service at any time from your account settings or through customer support. Transaction notifications related to your account cannot be turned off, as these are an essential part of the service.
7. Cookies Policy
7.1 What Cookies Are and How fb77 Uses Them
Cookies are small data files stored in your browser. fb77 uses cookies for the following purposes:
- Essential cookies: Maintaining login sessions, security verification, and remembering language preferences — the platform cannot function properly without these.
- Performance cookies: Analysing page loading speed and which parts of the site are used most, to improve the experience.
- Preference cookies: Remembering your game preferences, language, and display settings.
7.2 Cookie Controls
You can block or delete non-essential cookies from your browser settings. However, blocking certain cookies may mean that some fb77 features do not work correctly.
8. Protection of Minors
8 Information of Users Under 21
fb77 does not knowingly collect any information from users under the age of 21. Date of birth is verified during registration and an account cannot be created if the age requirement is not met.
If it becomes known that a minor's information has entered fb77's system, the relevant account will be closed immediately and the data will be deleted.
To learn more about fb77 and get an overview of the platform, visit our About Us page.
9. Policy Changes and Contact
9.1 Process for Policy Changes
fb77 reserves the right to change this privacy policy when necessary. If significant changes are made, registered users will be informed by email or through a platform notification. For minor changes, the update date at the top of the page will be revised.
Continuing to use the fb77 platform after changes take effect means you have automatically accepted the new policy.
9.2 Contact Us
If you have any questions or concerns about this privacy policy, please contact the fb77 customer support team:
- 24/7 Live Chat — click the chat button on the right side of the platform
- Email: [email protected]
For answers to common questions, visit fb77's FAQ page — you'll find answers there about accounts, payments, and services.